Commercial Coffee Machine Servicing
Regular servicing is the single most effective way to extend the working life of a commercial coffee machine. GMS Espresso recommends that all commercial machines — whether espresso, bean-to-cup or filter — are serviced at least once every 12 months.
Our servicing procedure is carried out on your premises in most cases, typically completed within a couple of hours and with minimal disruption to your operation. We work on all major commercial brands including La Marzocco, Victoria Arduino, Synesso, Nuova Simonelli, Jura, Franke and many more.
Think of it as an annual MOT for your machine. Small issues caught early are inexpensive to fix. Left unaddressed, they become major faults — and major faults mean downtime.
What Does a Coffee Machine Service Include?
- Replacement of all consumable parts — washers, shower plates, seals, group head gaskets
- Strip and clean of group head(s)
- Strip, inspect and service of steam arm(s), hot water tap and valves
- Boiler pressure and temperature check and calibration
- Pump pressure test and adjustment
- Grinder inspection — burr wear assessed, grind weight and consistency checked
- Water filter inspection and replacement if required
- Full machine flush and back-flush
- Written engineer report provided on completion
Coffee Machine Repair
When something goes wrong with a commercial coffee machine, a fast, effective repair is critical. GMS Espresso provides repair services for all commercial machine types — espresso, bean-to-cup and traditional filter — whether you are an existing service contract customer or not.
Our process starts with telephone triage. Our trained operators can diagnose many common faults remotely, often getting your machine back up and running without the cost and delay of an engineer visit. Where an on-site repair is needed, our engineers carry a comprehensive stock of common spare parts for first-visit resolution.
In cases where the machine cannot be repaired on-site — for example, where specialist workshop equipment is required — we will arrange collection, carry out the repair at our dedicated service facility, and return the machine fully tested and ready for use.
Repair FAQs
My coffee machine has stopped working — what should I do?
Contact our service team and we will triage the fault over the phone. In many cases we can identify the issue and guide you through a fix remotely. If the fault requires an engineer, we will arrange a visit at a time that suits your business.
Do you repair machines you did not supply?
Yes. Our repair service is open to all businesses regardless of where the machine was purchased. All we need is the make and model and as much detail as you can provide about the fault.
What brands do you cover?
We service and repair all major commercial espresso and bean-to-cup brands including La Marzocco, Victoria Arduino, Nuova Simonelli, Synesso, Jura, Franke, Schaerer, WMF and more.
