Customer Service Administrator

We are a leading supplier of coffee machines and coffee machine servicing to businesses within the UK. We are seeking a dynamic and experienced customer service administrator to join our expanding team and your role primarily is:

Administer and maintain data entry into GMS systems

Including delivery notes, engineers job sheets, update addresses and machine types, job allocation, updating stock control portal, Job closing, Job & part costings

• Maintain robust office systems to include electronic and paper filing system
• Plan and organise work efficiently, dealing with unexpected tasks to ensure deadlines are achieved
• Provide meaningful, value adding analysis on issues impacting the business both current and future (reports where necessary)(and within your capabilities)
• Review and ensure weekly collection of monies owed to the business (only holiday cover)
• Letter writing where necessary
• Be a team player with genuine enthusiasm to make a contribution to the company

Knowledge and Skill Requirements

• Excellent reading, writing and arithmetic skills required
• Competent in use of Microsoft office, Excel, Outlook, Tesseract system
• Discretion in the handling of confidential information
• Hard working and can cope under pressure
• Organised and capability to adapt to change as the business needs & grows
• Pleasant and professional telephone manner
• Ability to communicate with a wide range of people & companies
• Ready to take on more responsibility as the business grows and changes
• Good ability to work in a demanding environment
• Ability to work & meet deadlines
• Time management
• Strong organisational and multi-tasking skills

In return the business offers a basic salary of £19k to £22K, A company uniform, company pension and 20 days (+bank holidays) .. Training will be supplied on requirement or need , if you are looking for opportunity of working for a leader in the service industry, please submit your CV now for consideration for this role. Job Type: Full-time, following a 3-month probationary period

Job Type: Full-time

Salary: £19,000.00-£22,000.00 per year

Education:

• A-Level or equivalent (preferred)

Experience:

• customer service: 1 year (preferred)

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