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©2019 by GMS Espresso Servicing

05

COFFEE MACHINE 

SERVICE

AND REPAIR

Coffee Machine SERVICE

It can be incredibly annoying, frustrating and downright disappointing if your coffee machine has a hiccup or an issue that you just don't quite know how to solve. Sometimes it just needs a little TLC, and sometimes it needs a little bit more attention, which is why we offer one of the most comprehensive espresso machine service plans in the UK. We have a team of highly skilled engineers to help fix any tricky issues that could possibly arise. We are always just a phone call away.


Be that a boiler related, brewing specific or you just need an espresso machine service. We will help keep your machine in tip-top form and help you get back creating quality coffee.

 

 

Servicing

Due to the very nature of making coffee, we highly recommend that all coffee machines are serviced at least once every 12 months.
This helps maximise their working lives, whilst also preserving the taste and consistency of all the hot drinks you happen to make. Not only this, but by having regular coffee machine services helps reduce the chance of breakdowns and eradicate costly periods of downtime in the future.


Coffee machines are expensive pieces of equipment with a number of intricate parts, so it should come as no surprise that regular scheduled maintenance can be needed to prevent issues relating to wear and tear and even persistent common problems.
Simple issues not dealt with can lead to bigger most costly problems that can in-turn cause irreparable problems if unaddressed.
Don't let a problem get progressively worse! Sort it early and keep your biggest money-maker running smoothly and making top-quality coffee consistently.


Our espresso machine service and fine-tuning procedure is normally carried out on your premises, making it as easy as possible for you and in most cases takes no longer than a couple of hours.


Much like an expensive motor vehicle, you need to give your coffee machine a regular MOT and service to keep it running smoothly.

 

 

What does a coffee machine service include?

  • The replacement of all necessary washers, shower plates, seals, group heads and gaskets

  • A strip and clean of the group head(s)

  • A strip, check, thorough clean and replacement (if necessary) of the steam and water arm(s) and valves.

  • A check of all general machine settings, and an adjustment if required

  • Advice on the overall condition of the machine and the recommendation about any repairs and services that may be needed

 

Coffee Machine REPAIR

  • Coffee machine repairs don't have to be a frustrating experience, we understand the effects it can have on your coffee business, and so we our speedy coffee machine repair service is refined to help save you time and money.

  • If your coffee machine happens to breakdown, produce a fault or simply stop working they way it should, we can help fix any and all issues that might be causing these problems.

  • Unless you know your machine inside and out, it's highly unlikely that you'll be able to diagnose and fix any number of problems that could arise, that's why we have some of the best engineers in the country available 24 hours a day to help get your machine back running at full capacity again.

  • Operating the length and breadth of the country, our engineers can be called to solve all kinds of coffee machine errors and issues.

  • The vast majority of the time, if you encounter a slight hiccup, this can be solved by following a few simple troubleshooting procedures.

  • By guiding you through the most commonly encountered problems step-by-step, we can help get your machine up and running again in no time. But, if these simple tasks don't fix your issue, then it may require additional professional support.

  • We can provide telephone support for those that require it, our operators are highly trained in all aspects of many coffee machines, and can diagnose most issues over the phone.

  • All engineers are provided and stocked with key common coffee machine spare parts and accessories, meaning any problems can be rectified quickly on-site to minimise your machine downtime. We aim to lower the disruption on your business.

  • Unfortunately not every issue can be solved or sorted on your premises, in this rare instance, we will schedule a return visit, or your machine will be taken to our workshop for further inspection and repair.

  • Once in our state of the art facility, based near Leeds, we can get to work on rectifying any issue that could be causing your machine to falter. We constantly staff our main site for the sole purpose of repairs and refurbishments.

  • When fixed, your machine will be reassembled and must go through a series of rigorous checks before we deem it ready to be returned to you. Once ready and suitable for use, we will get your machine back to you as good as new, and capable of high volume coffee and espresso brewing once again.

  • This coffee machine repair service is available to ALL, whether existing customer or not, machine type does not matter either, we can fix all manner of machines including bean to cup and traditional espresso machines.

 

 

Repair FAQs

My coffee machine isn’t working, what should I do?
Our handy ‘How to avoid calling us out guide’ deals with some of the most common problems and questions that we encounter.
This guide should solve all manner of common issues without need for a coffee machine repair specialist.
If you are unable to solve your espresso machine (or bean to cup coffee machine) problem and still have persistent issues, then please contact a member of our team for further advice and to schedule a repair.


Why do you try and fix things over the phone first?
We do this to minimise your expenditure and, hopefully, get you back up and running quickly. Sometimes issues can be rectified with direction over the phone.
Our experienced operators can identify certain common faults, helping you to self-solve and repair these problems without requiring a call-out.
If a solution can be provided, it will be – the time spent on the phone call will be much less than it would take for an engineer to be dispatched and to arrive on site.


I didn’t purchase my coffee machine from you, is that a problem?
The simple answer is no, it doesnt matter.
Our espresso machine repair service is open to everybody, whether you happen to be an existing customer or not.
We don’t like going without coffee ourselves and we don’t want to see others go without their cup of coffee!
All we need to know is the make and model of coffee machine you have, and any other details you might be able to provide us with.